Spa Policies & Etiquette
Spa Etiquette
Please arrive 10-15 minutes prior to your appointment time. This will allow enough time to fill out a brief medical history questionnaire and use the restroom facilities if needed. To be respectful to other guests and to preserve the harmony with the spa, kindly use your “spa voices” and please refrain from talking on your cell phone. We ask that you either turn off any electronic devices or switch them to silent mode to avoid disrupting any treatments being enjoyed nearby.
Arrival
Please let us know if you have any allergies prior to the start of your appointment.
Please arrive on time for your scheduled appointment. If you’re running behind, stick in traffic, etc. It happens, we know! However, your lateness can affect the remainder of our day by delaying them for clients who come in on time. For this reason, we have set a few general ground rules for such situations: Clients will generally be allowed a 5–10-minute grace period. However, shorter duration appointments such as waxing/tinting will not be able to be performed if you are more than 5 minutes late.
Arriving late can limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged. Your spa experience is your time, and you should delight in it to the fullest.
Cancellation
Here at Paradigm Aesthetics, we know that your time is very important, and we do hope in return that you appreciate our time is as well. We ask that if you should need to cancel or reschedule, that you provide us with a minimum of 24 hours notice. We understand that sometimes cancellations are simply unavoidable.
If you cancel last minute, “no show” or are excessively lates for an appointment more than 2 times, we will require a credit card on file for all future bookings and “no shows” or last minutes cancellations will be charged the full cost of the service you reserved.
Payments
We gladly accept Cash, Debit Card, Visa, Master Card, American Express as payment. Prices do not include applicable taxes or gratuities.
We are constantly expanding our services to bring you the latest spa modalities.
Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
Gratuities
Gratuities (or tips) are not included in our prices. While gratuity is optional at your discretion, it is kindly appreciated by our professional staff.